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DATE UPDATED: 18/12/23

Who we are and how to contact us

https://au.garadry.com is a site operated by GaraDry Limited ("We"). We are registered in Australia as a Foreign Company under the Australian Registered Business Number (ARBN) 640 314 085.

To contact us, please contact our customer service team ("Customer Service Team") via email at sales@garadry.com.au orr fill out our Contact Form on our website. Further contact details are set out here.

GaraDry Ltd is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. We respect the rights of our visitors and recognise the importance of protecting the information collected about them. This Privacy Policy is designed to inform you about what personal information we collect and the way in which we use it.

If we make any changes to this policy, we will notify you by updating it on our website.

A) PERSONAL INFORMATION THAT MAY BE COLLECTED FROM YOU

When you buy goods from GaraDry Ltd, you are entering into a contract with us. During this process, we will ask you to provide some personal information including your name, address, email address and phone numbers. This information is collected so that we may process and fulfil your order. Credit card details are entered directly into Shopify and are not held on our systems. When you provide us with your telephone number, this may be given to our courier to assist with your delivery. The details provided, including your telephone number, may be used to keep you updated about the status of your order(s). Our websites are not intended for minors, and we do not knowingly collect data relating to minors.

B) OTHER INFORMATION THAT WE COLLECT

As a user of our website, we may collect non-personal data relating to your use of our website. This may include pages visited, time spent on website, page response time, errors and other information that may help us improve the functionality of our website.

C) COOKIE INFORMATION

Like most websites, we use cookies to collect information. Cookies are small data files stored on your hard drive or other devices as you browse websites. Cookies are essential for the effective operation of our websites and help you to shop online with us. Cookies allow web applications to respond to you as an individual. The web application may tailor its operations to your needs, as well as your likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used/accessed. This helps us analyse data about web page traffic and improve our website by tailoring it to our customers’ needs. We only use this information for statistical analysis purposes, following this the data is removed from the system.

Overall, cookies help us improve your experience of our website, by enabling us to monitor which pages you find useful and which you don’t. A cookie in no way gives us access to your computer or any information about you, other than the data that you choose to share with us. You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if this option is not provided. This may restrict you from taking full advantage of the website and may prevent you from placing an order.

D) HOW THIS INFORMATION MAY BE USED

GaraDry Ltd may use your personal information for processing orders and managing your account. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. If you choose to subscribe to our Newsletter, we may contact you regarding products and services that we feel may be of interest to you. You may opt-out of receiving this correspondence at any time by clicking the ‘unsubscribe’ link in any email that we send to you or by emailing sales@garadry.com.au. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

We may use non-personal data to monitor customer patterns to improve our website and better fulfil our customers’ needs. We will not share your information with external companies for marketing purposes.

E) ACCESSING OR CHANGING YOUR PERSONAL INFORMATION

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If for any reason you wish to change any personal information we hold, you can do this under the ‘Account’ section of our website (provided you have previously created an account on our site). Alternatively, you may contact us in writing at GaraDry Ltd, Units 16-18, 17 Summerwood Lane, Halsall, Ormskirk, L39 8RG to do this.

F) HOW LONG WE STORE YOUR INFORMATION AND HOW IT IS STORED

If we collect your personal information, the length of time the data is stored is determined by several factors including the purpose for which we use that information. We will not retain your data for longer than is necessary for the purposes set out in this Policy.

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes. We will use strict procedures and security features to prevent unauthorised use of your personal information and maintain the security and integrity of the data provided to us.

G) WHO WE SHARE YOUR INFORMATION WITH

We may share your personal information with trusted suppliers, agencies or businesses who we work with in order to provide you with goods and services. We work with a number of suppliers who we may need to share your information with to provide a service on your behalf. In order for you to receive your goods, we work with a number of delivery partners. We only pass limited information to them in order to ensure the safe delivery of your items. We also work with marketing and review companies who help us manage electronic communications with you and carry out surveys and reviews on our behalf.

Your personal data will be shared with Google for personalisation of ads and that cookies may be used for personalised and non-personalised advertising. For more information about how Google will use your personalised data, please see Google’s Privacy and Terms Site.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

H) DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

I) CONSENT

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. By visiting our websites, you are accepting and consenting to the practices outlined in this Privacy Policy as well as our Terms & Conditions of Sale.

J) YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.